Privacy Policy

Privacy Policy

SpaYse Solutions forms part of the SpaYse International portfolio.
SpaYse Solutions, is committed to respecting and ensuring that your privacy is protected.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be collected, used, processed and stored. Please read the following in order to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the Data Protection Act 1998 (the “Act’), the data controller is SpaYse Solutions of Office LG01, The Leather Market, 11/13 Weston Street, London, SE1 3ER
Registered in England & Wales No. 09327390.

Email Policies
We are committed to keeping your email address confidential.

We do not sell, rent, or lease our subscription lists to third parties, and we will not provide your personal information to any third-party individual, government agency, or company at any time unless strictly compelled to do so by law.

We will use your email address solely to provide timely information about SpaYse Solutions.

Choice/ Opt-Out
SpaYse Solutions provides users the opportunity to opt-out of receiving communication from us and our partners by sending an email request to any personnel at SpaYse Solutions who will action effect of immediate.

Users who no longer wish to receive our membership communication or promotional materials may opt-out of receiving these communication by clicking on the unsubscribe link in the email.


Information which may be collected:
Enquiries and members information is collected, used and stored depending on the reason of submission, although in both cases, data is given freely and you choose what information to share with us. We only collect data that is necessary to action the request.

Information gathered through our website may include identifiable contact details, company details, as well as your IP address.

A member must provide certain information to form the basis of their membership and to gain access to all benefits from their membership, contact information and information regarding the business you wish to register is not mandatory but advised for full membership purposes.

If we have trouble processing your membership application, this contact information is used to get in touch with you.

SpaYse Solutions does not use this information for any other purpose.

How do we use the information that you provide to us?
Broadly speaking, we use personal information for purposes of administrating our business activities, providing customer service and making available other items and services to our customers and prospective customers.

SpaYse Solutions will not obtain personally-identifying information about you when you visit our site, unless you choose to provide such information to us, nor will such information be sold or otherwise transferred to unaffiliated third parties without the approval of the user at the time of collection.

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal membership record keeping.
  • Invitation to SpaYse Solutions events.
  • We may use the information to improve our products and services.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

Security:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk.

IP Addresses

IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your company. IP addresses are automatically collected by our web server as part of demographic and profile data known as “traffic data” so that data (such as the web pages you request) can be sent to you.

How we use cookies:

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We use a third party service, Google Analytics, to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. Information gathered through cookies and server logs may include the date and time of visits, the pages viewed, time spent on our site, and the websites visited just before and just after our own, as well as your IP address. The information generated relating to our website is used to create reports about the use of the website. Google will store this information.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this and make it clear when we collect personal information and will explain what we intend to do with it.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.


Use of External Links
www.spaysesolutions.com may contain links to many other websites. SpaYse Solutions cannot guarantee the accuracy of information found at any linked site.

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Restricted Access
We may in the future need to restrict access to parts (or all) of our website and reserve fill rights to do so. If, at any point, we provide you with a username and password for you to access restricted areas of our website, you must ensure that both your username and password are kept confidential.


Third Party Affiliations
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

WordPress:
We use a third party service, WordPress.com, to publish our website and blog. These sites are hosted at GoDaddy.com.

For more information about how WordPress processes data, please see https://automattic.com/privacy/

Microdec:
We use a third party provider, Microdec to store our data and act as our company CRM. If you send an enquiry or submit a membership application, the data you have provided us will be stored within this CRM system, until policy dictates unnecessary to continue to store.

For more information about how Microdec processes data, please see http://www.microdec.com/legal-page/privacy-policy

Mailchimp:
We use a third party service, Mailchimp to send out promotional and group e-shot’s. If you have opted in to marketing and promotional materials, your information will be stored within this software until either consent is withdrawn or we no longer deem the communication necessary.

For more information about how Mailchimp processes data, please see https://mailchimp.com/legal/privacy/

Social Media Platforms:
We use numerous third party providers, Hootsuite, Twitter & Instagram to manage our social media interactions.
If you send us a private or direct message via social media the message will be stored by Hootsuite & the social media platform for three months. It will not be shared with any other organisations.

For more information about how each platform processes data:

  1. Hootsuite, please see https://hootsuite.com/en-gb/legal/privacy
  2. Twitter, please see https://twitter.com/en/privacy
  3. Instagram, please see https://help.instagram.com/155833707900388


Requesting Data
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to SpaYse Solutions Ltd, Office LG01, The Leather Market, 11/13 Weston Street, London, SE1 3ER, , info@spayse.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above addresses. We will promptly correct any information found to be incorrect.

Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Policy Changes
SpaYse Solutions may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2017

Contact

If you have any questions regarding this policy, or your dealing with our website, please contact us here: info@spayse.com

© SpaYse Solutions

Last updated 18.04.2018